Privacy Policy

1. Introduction

Citewise ("we," "our," or "us") is an academic science communication tool that helps researchers, PhD students, and scientists convert research papers (via DOI or PDF) into formatted social content. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

2. Information We Collect

Account and Contact Information

When you create an account or contact us, we may collect:

• Email addresses
• Payment information (processed via Stripe)
• Uploaded PDFs and DOIs for processing

Usage and Technical Information

We automatically collect operational data when you use the Service, such as:

• Feature usage events and service interaction logs
• Device, browser, IP address, and request timestamps
• Performance metrics, error reports, and abuse signals

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve Citewise features
• Process payments and manage subscriptions
• Respond to support, billing, and account requests
• Detect abuse, prevent fraud, and maintain security
• Comply with legal obligations and enforce our terms

4. Legal Bases (Where Applicable)

If you are in a jurisdiction that requires a legal basis for processing (such as the EEA/UK), we process data based on one or more of the following:

• Contract performance (to provide the Service)
• Legitimate interests (operations, safety, improvement)
• Legal obligations (compliance and enforcement)
• Consent (when specifically requested)

5. Sharing and Third-Party Processors

We do not sell personal information. We may share information with trusted processors that help us run the Service, such as infrastructure, analytics, authentication, and billing providers.

We may also disclose information if required by law, legal process, or to protect the rights, safety, and integrity of Citewise, our users, or others.

Citation metadata may be sourced from public scholarly data providers such as OpenAlex.

6. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as needed to provide the Service, maintain security and records, resolve disputes, and meet legal requirements. Retention periods depend on data type and usage context.

8. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal information
• Restrict or object to certain processing
• Request data portability where applicable
• Withdraw consent when processing is consent-based

You can submit privacy requests by emailing privacy@citewise.com.

9. Cookies and Tracking

We use cookies and similar technologies for authentication, session continuity, analytics, and performance. You can manage cookies through your browser settings.

10. Children's Privacy

Citewise is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use reasonable safeguards for cross-border transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are posted on this page with an updated effective date.

13. Related Policies and Contact

This policy works together with our Terms of Service and Refund and Cancellation Policy. If you have privacy or data questions, contact us: